Terms and Conditioins
This form must be completed and signed by all clients using Pampered Borders services. It should be read in conjunction with the Booking Form. By returning the completed booking form to us, you agree to be bound by these Terms.
Your Booking
To secure your day care or boarding requirements, we require a completed, signed booking form and a 50% non-refundable deposit. We are unable to secure your booking until we are in receipt of both the form and payment.
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The balance of the chosen service is payable as follows:
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For daycare services, at least 24 hours prior to drop-off; and
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For boarding services, at least 7 days prior to the scheduled arrival date.
Payments can be made to Pampered Borders in person or by way of a BACs payment to the following account details XXXXX
Services
Our services are set out on our website: www.pamperedborders.co.uk
Christmas and New Year are charged at double rate and all other bank holidays will incur a supplement of £20.00.
We do not offer a transportation service so it is your responsibility to ensure that you are able to drop-off and collect your dog at a mutually convenient time.
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We ask that only one individual drop off and collect your dog. If you need to nominate another person we ask that you inform us of the name and phone number of that person.
At the point of collection, the nominated individual should bring photographic ID in the form of a passport or driver’s license to enable us to ensure the safety of your dog.
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We provide clean bedding for each dog within our care, but request that you supply enough of your dogs usual food to cover the period of your dogs stay, their usual lead, collar/ID tag and any required medication. You are welcome to bring any of your dogs favourite toys to help them settle in.
Your Dog
You agree to provide full, honest and detailed information in the Booking Form about your dog/s and agree to our terms and conditions. During your continued use of Pampered Borders services you agree to keep us informed of any changes to your dog/s Booking Form. Failure on your part to disclose any matter whether material fact or not, which in our view might render your dog unsuitable for boarding or to use this home boarding service will amount to breach of conditions and termination of your dog’s stay without refund.
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We are unable to accept dogs with aggression problems towards other dogs or people and subject to the terms of the Dangerous Dogs Act 1991.
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If you prefer/agree to your dog being exercised off lead, please note this on the booking form. You acknowledge that your dog is microchipped and that its most recent home address is updated. Where you have consented to your dog being walked off-lead, Pampered Borders will not accept any liability for any loss, injury or death to your dog or third parties.
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Out of respect of our neighbours, we are unable to accept dogs that continuously bark.
Your dog should be wearing a collar with an ‘ID’ tag containing your contact details.
Whilst under our care, we will also provide our own tag with our contact information.
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Should you fail to collect your dog(s) for a period of at least 14 days after your scheduled return date and if we are unable to contact you, then your dog(s) may be put up for re-homing or placed into a kennel. Any associated costs in respect of your dog(s) needing to be placed into alternative care will remain the responsibility of the owner.
Vaccinations
All dogs must be up to date with their vaccinations, worming, tick and flea treatments. You must provide evidence of the vaccination record at the time of booking, and the date of the latest regular treatments within 7 days of the booking.
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All dogs must be fully vaccinated at least 4 weeks before staying with us.
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If you are unable to provide evidence of the vaccinations or regular treatments, we may decline to care for your dog.
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We take no responsibility for your dog contracting any viral diseases while staying with us.
It is at our discretion as to whether we will accept bookings for un-spayed bitches, however if you believe your dog is due in season during her board you must inform us. If we are unable to accommodate your un-spayed bitch we will not proceed with your booking.
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We do accept unneutered dogs, but we will never board a dog/bitch together if we have been made aware of the risk of pregnancy.
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You confirm that your dog has not been ill with any contagious disease or condition within the past 30 days and that your dog has received all the necessary vaccinations. Should your dog become ill during the 30 days preceding the scheduled daycare/boarding date, you must inform us and you acknowledge that we may need to cancel the booking.
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You acknowledge that Pampered Borders are unable to accept any dog who shows signs of suffering from parasites, or who is currently receiving / has received treatment for parasites within 14 days preceding the scheduled daycare/boarding date.
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If your dog has any conditions that requires the administration of medicine, we ask that you discuss this with us and provide the relevant details (e.g. dosage rates and timings).
Pampered Borders will use all reasonable endeavours to ensure the happiness, safety and welfare of your dog/s and all reasonable efforts will be made to contact you and your emergency contacts in the event of an emergency. If we are unable to make contact, we reserve the right to seek veterinary advice and to make decisions regarding your dog’s health on the basis of such advice, subject to it being in the best interests of your dogs health.
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In the event that any treatment is required from a veterinary practice, we will attempt to contact you in advance. We will not instruct the practice to undertake any treatment unless it is urgent and in the interests of the dogs health. Any fees, costs and/or expenses incurred as a result of any urgent or emergency treatment are the sole responsibility of the dog’s owner. You acknowledge and accept full liability and agree to reimburse Pampered Borders for any associated veterinary fees that we may cover, in good faith, to ensure swift treatment for your pet.
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While every possible care and attention is given we cannot be held responsible for any injury, illness, death, loss or damage to your pet.
Health
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Our services for day care and boarding are undertaken in our home, so we may be selective in respect of which breed we wish to welcome. You acknowledge that you will be fully responsible for, and agree to pay fully for any damage caused by your dog to our property, furnishings or contents contained within our premises during your dogs stay.
Damage
We understand that you may need to cancel your dog(s) day care or boarding if your circumstances change. You can do this by contacting us by email or text message. Any cancellations are subject to the following:
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Any day care or boarding bookings that are cancelled prior to 7 days before the scheduled arrival date will incur a 25% cancellation charge on the balance payable.
Any cancellations that take place within 7 days of the scheduled arrival date are subject to the full balance being payable.
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In the event that Pampered Borders are unable to fulfil your booking due to an emergency situation, we will endeavor to locate an alternative service for you. However, we reserve the right to cancel your booking and issue a full refund for any monies paid.
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Whilst we will attempt to be as flexible as possible, we are very careful in how we schedule our time to ensure that we can offer the best service possible to all of our clients and their dogs. As a result, we are unable to provide refunds or credits for early returns or last minute changes.
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You agree to provide full, honest and detailed information in the Booking Form about your dog/s. Should you not disclose any matter whether material fact or not, which in our view might render your dog unsuitable for day care or our home boarding service, it may amount to a breach of this agreement and result in the termination of your dog’s stay without refund.
Cancellations
We will keep you updated on your dogs stay (unless you prefer not to be disturbed) with photographs of your dog(s).
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Any photos or videos that we take of your dog(s), during their stay with Pampered Borders, may be shared on our website and social media sites. Should you not wish for your dog’s photos to be shared, please let us know.
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Please note that the exact holiday location of your dog is never given out to protect their security.
Photography